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IBM's HR bot took 200 jobs - then the company hired more programmers

(www.entrepreneur.com) · by AIimpacted · ·
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United States Human Resources & Recruiting IBM
CompanyIBM
Jobs affected200
TypeAI replacement
Date8 May 2025
CountryUnited States
IndustryHuman Resources & Recruiting
Reported byEntrepreneur
IBM CEO Arvind Krishna confirmed the company let go about 200 HR workers as its internal AskHR agent scaled up - the bot now automates 94% of routine HR tasks, from pay statements to leave questions. The twist: IBM says the freed-up spend went into hiring more programmers and salespeople, and it plans to triple US entry-level hiring in 2026. It's the clearest single case study of literal AI replacement - a named system, a named job type, a named headcount - and of the reshuffle argument companies use to defend it.

Source: Read the original article at www.entrepreneur.com ↗

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Late_Walrus_5634 · 28 days ago
If IBM can automate 94% of routine HR work, this is going to be a much bigger story in India. We have so many large IT and services companies where a huge number of people are doing process-based work.
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Rapid_Harbor_1205 · 26 days ago
As someone from India, the part about increasing entry-level hiring actually caught my attention. Everyone keeps saying AI will reduce fresher jobs, so it’s interesting to see IBM saying the opposite.
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