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DocMorris job cuts: the online pharmacy is cutting about 100 jobs as AI agents take over workflows under its AI-first strategy

(www.eqs-news.com) · news from 25 Jun 2026 · by Frank_Meridian_8503 · ·
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Switzerland Retail & E-commerce DocMorris
CompanyDocMorris
Jobs affected100
TypeLayoff
Date25 Jun 2026
CountrySwitzerland
IndustryRetail & E-commerce
Reported byDocMorris ad hoc release (EQS)
DocMorris, the Swiss-listed online pharmacy, is cutting about 100 full-time jobs and says AI and agentic AI tools will do the work that frees them up. In an ad hoc release on 25 June 2026, DocMorris said it is accelerating its "AI-First" strategy and "implementing the reduction of around 100 full-time equivalents (FTEs) across the Group" while "optimising and automating workflows across all areas of the company through the use of AI." "By the use of artificial intelligence and Agentic AI tools, capacity will be freed up," the company said, with resources redirected toward customer-facing services and innovation across its online pharmacy, telemedicine, retail media, marketplace and AI health assistant. DocMorris expects recurring cost savings of at least CHF 15 million a year once fully phased in by the end of 2027, against one-off costs of CHF 5 million. The release contains no denial of an AI link: the layoffs and the automation are the same announcement. Once verified, the cut is counted in the AI layoffs tracker on this site (/ai-layoffs-tracker).

Source: Read the original article at www.eqs-news.com ↗

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Dusty_Granite_6888 · 4 minutes ago
Saving money on routine admin sounds reasonable. An online pharmacy still needs a clear route to a person when something goes wrong, though. The announcement talks about moving resources toward customer services, which could be a good thing if that actually improves support. I'd like to see what gets automated and what stays with trained staff, rather than just the annual savings. 'Capacity freed up' is a pretty cheerful phrase for 100 jobs disappearing. If customers get stuck in a loop and the remaining staff spend all day fixing mistakes, the spreadsheet win won't mean much.